Privacy Policy

Effective Date: 01st April 2023

Welcome to Opulence FinServ. Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, or mobile application.

We are committed to complying with Indian digital laws, including the Information Technology Act, 2000, and its associated rules, to ensure your data is protected.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information such as:

• Name, contact details, email address, and phone number.
• Financial details like income, property details, PAN, and Aadhaar.

1.2 Non-Personal Information

• Device and browser information (IP address, operating system, browser type).
• Usage data, including pages visited and app interactions.

1.3 Sensitive Personal Data

We collect sensitive information such as salary slips, bank statements, and income tax returns strictly for processing loan applications.

2. How We Use Your Information

We use your data for the following purposes:

• Processing loan applications and assessing eligibility.
• Communicating updates, offers, and notifications.
• Improving our services through analytics.
• Complying with legal and regulatory requirements.

3. Data Sharing and Disclosure

We share your information only under the following circumstances:

1. Financial Institutions: Banks and NBFCs for loan processing.
2. Service Providers: For app functionality, analytics, and marketing.
3. Legal Compliance: To comply with applicable laws or government requests.

Note: We do not sell or rent your personal data to third parties.

4. Security of Your Information

We employ robust measures to protect your information, including:

• Encryption during data transmission.
• Secure servers and regular security audits.

However, no system is entirely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your data only as long as necessary to:

• Fulfill the purposes outlined in this policy.
• Comply with legal and regulatory requirements.

Once no longer needed, your data is securely deleted or anonymized.

6. Your Rights

As a user, you have the following rights under Indian law:

• Access and Rectification: Request access to and correction of your personal data.
• Data Portability: Request a copy of your data in a portable format.
• Withdrawal of Consent: Withdraw consent to data processing (may limit service availability).
• Erasure: Request deletion of your personal data, subject to legal and regulatory requirements.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can manage your preferences through browser settings.

8. Third-Party Links

Our website or app may include links to external websites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Updates to This Privacy Policy

We may update this policy periodically. Changes will be communicated via our website or app.

10. Grievance Redressal Mechanism

As per Indian law, we have appointed a Grievance Officer to address your concerns:

Grievance Officer: Prabhu Sonagra
Designation: Founder
Email Address: info@opulencefinserv.com, prabhusonagra2023@gmail.com
Contact Number: 9930803632
Office Address:  4, Sonam Garden, New Golden Nest, Phase 11, Bhayander East 401105

Please contact the Grievance Officer for concerns regarding the processing of your personal data. We will respond within 30 days.

11. Contact Us

For further questions or feedback regarding this Privacy Policy, please contact us at:

Opulence FinServ
Email: info@opulencefinserv.com

Phone: 8879446221
Address: 4, Sonam Garden, New Golden Nest, Phase 11, Bhayander East 401105.

Company Policy: Payment and Reimbursement Terms

1. Payment Terms

• Policy Statement:
  "Opulence FinServ is committed to timely payments for all vendors, contractors, and service providers. Payments will be processed within 45 working days from the date of receipt of an accurate invoice, along with all required supporting documents.
  Applicable deductions, such as TDS (Tax Deducted at Source) under the Income Tax Act, 1961 (e.g., Section 194J for professional services), will be made as per government regulations. The deducted amount will be deposited with the government as per statutory timelines, and the TDS certificate will be issued to the service provider in due course."
• Key Notes:
  
  • The 45-day payment timeline excludes weekends and public holidays.
  • Any discrepancies in the invoice or documentation will result in delays, with the timeline restarting upon receipt of the corrected documents.

2. Reimbursement Terms

• Policy Statement:
  "Any reimbursements made by Opulence FinServ to clients or stakeholders will incur a 10% service charge on the total reimbursed amount. This service charge is levied to cover administrative and processing costs.
  The service charge will be clearly mentioned in the reimbursement statement or invoice and is subject to applicable taxes, including GST, if applicable."
• Key Notes:
  
  • Reimbursements will only be processed upon submission of valid supporting documents and approval by the relevant authority within the company.
  • The 10% service charge will not be waived under any circumstances.

Compliance and Updates

• These policies are designed in adherence to Maharashtra state laws, the Income Tax Act, 1961, and GST regulations.
• Opulence FinServ reserves the right to review and amend these policies periodically to align with regulatory updates and operational requirements.